"This just may be the coolest gift ever" - FORBES
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Refunds & Exchanges
Refunds & Exchanges
My order is damaged
First of all, we are very sorry if there is an issue with your order. We would love to assist you with the issue and get this resolved! Please reach out to us on support@highlandtitles.com with photos attached of the issue / damage that has occurred. Our team will then investigate the issue that has occurred and inform you of the resolution.If you do not wish receive a replacement or keep your order, you can return your order to us for a refund instead using the below address, within 90 days. Please make sure to include your order number and letter explaining why you have decided to return it to us.Returns address:Asendia Attn: Highland Titles Units D2 Adanac North Business Park, Adanac Drive Southampton SO16 0BT
Refund Policy & Address
We offer a 100% 90-day “No Quibble” Money Back Guarantee.Please see our full terms herePlease note, refunds are not available for digital products, such as Eco Download Plots, Digital Master Title Deeds, App Access Cards, or Adopt a Cow certificates, in accordance with UK consumer law due to the nature of digital items.Any merchandise products which have been made to order upon request cannot be returned for refund or exchange, unless the item is faulty. This is stated on product descriptions of all items that are made to order.If your item arrives damaged or faulty, please contact us within 14 days of receiving your order with a description and photos of the issue. We’ll work with you to resolve it as quickly as possible.Additionally, we are unable to refund shipping costs in countries with high shipping duties. Return address:Please ensure you include your order number in your return. Asendia Attn: Highland Titles Units D2 Adanac North Business Park, Adanac Drive Southampton SO16 0BT
Can I change my order?
We do our very best to process orders as quickly as possible and unfortunately, we are often not able to get to orders to make any amendments before they are processed. We do ask that all details are checked and confirmed before the order is placed. If you would like to make any amendments to your order, you will need to place a new order and return the original order for a refund when you receive it. Alternatively if you would like to just return the order for a refund then please do so and we will be happy to process this for you. Please ensure you include your order number. The returns address is: Asendia Attn: Highland Titles Units D2 Adanac North Business Park, Adanac Drive Southampton SO16 0BT If we can assist with anything further, please do not hesitate to contact us.
Digital Download: No Refund Policy
We are unable to refund digital products. When the order is placed, it is immediately delivered with personalised details and the plot of land is instantly registered in the order name. We do note this in the FAQs on our website. As per our FAQ section: Please note that in instances where a customer has only ordered a digital download, we cannot guarantee a refund because of the nature of digital products. This is consistent with UK consumer law.